Although at heart we are a software developer, everything always comes down to the quality of the human interaction we have with our customers.
We know that managing successfully and profitably is now far more challenging, complex and data driven.
Our business solutions offer fully integrated packages that enable managers to generate additional income and achieve their objectives
Over £150 million passes through Open Solutions’ touch screen tills each year
We deal with over 600,000 membership loyalty accounts
90% of support calls are resolved within 2 hours by our team of technical support engineers
Stuart Millar, Technical Support Engineer
Our rugby technology development programme leader, Stuart’s main experience is with the EPoS systems and their related applications.
Now handling the integration of FSI’s Game Management System with our EPoS system for our rugby club customers, Stuart also trains and supports customers. Another dedicated sports enthusiast, his passion is ‘geocaching’ and telling colleagues and customers about his latest exploits up hill and down dale…
Andy Hornby, Technical Support Engineer
The UK expert on the original Open Solutions EPoS system, Andy looks after most of our northern based clubs, handling both installations, training and upgrades, along with all the related hardware.
He looks after our customers in the M6 corridor and Ireland, and is something of a hardware specialist, as there’s nothing he can’t fix, because he loves soldering stuff especially knackered tills, whenever the opportunity arises.
Rob Payne, Technical Support Engineer
Rob’s expertise covers the full range of our business solutions package, from our EPoS system and everything it can do, to our apps for membership & subscriptions, handicaps & competitions, tee time booking and so on.
Rob looks after many of our southern based customers, dealing with installations, training and upgrades. He’s also a keen amateur footballer, West Ham fan, and a dedicated family man.
See what our customers say about us
" To date, we’ve not seen anything that matches this capability, and that’s got a lot to do with why we’ve kept OS for over 12 years. The simple fact is that everything works, is stable, and does what we want it to."